iceTECH » Software

Get help desk

admin — Mon, 30 Mar 2009 22:46:34 +0000

If you own an online business or if you’re providing an online services then you must have a Help desk software to answer your clients inquiry, questions and suggestions, problems and other questions they need to be answer ASAP. Without this software, its hard to build a good reputation on your business coz most of your possible clients want an immediate answer about the product and how reliable your business is especially if credit card is involve in purchasing products. Now if you are looking for a Help desk software you can find some good software online. Search using a search engine will help you find the best help desk software available. There are free help desk you can find and some are available for purchase. Before choosing which software to use whether if its free or commercial you must know first if they had the right features you need. Commercial software may have all the features but most of these features are useless in your business nature and free software may have the basic features but lack of features which you need most. To help you decide which help desk to choose look for a Help desk software review site that will answer your question about the help desk software you want. Helpdeskindex.com is one of those review site that will help you decide which is which. Help desk for online use are web based program that can be integrated to your website. Most of the help desk software are scripted by now and famous PHP scripting language. Example of a PHP written scripts are etickets, kayako, supportrio. Etickets and help desk software HESK can be downloaded for free while kayako and supportrio are for commercial use. Another commercial software is the Cerberus help desk. What are you waiting for? Get a help desk software now and build a good reputation.

Hesk – Help Desk

admin — Fri, 13 Feb 2009 04:14:07 +0000

Hesk is help desk software provided by the PhpJunkyard.com. It s free PHP help desk software that runs with a MySQL database and it allows you to setup a ticket based support system (helpdesk) for your website.

This software is best for a company or a business. Where it allows your customer to submit support tickets and the staff has a nice web based interface to reply to and manage help desk tickets.

Many users are happy with script because it is an easy to use, simple, secure and free. It also comes with a simple install script that takes care of database setup to help you get your helpdesk up and running with very little effort. It is also compatible with Linux, Windows and FreeBSD operating system. You can run Hesk in your computer as long as you meet their requirements. You should at least have UNIX, Windows, FreeBSD server or any other with working PHP/MySQL, a PHP 4.3.2 or newer, 1 MySQL database and FTP access and a FTP program.

Hesk gives you additional features such as, unlimited personalized accounts for staff, unlimited categories, canned responses, file attachments, fully-featured knowledgebase such as articles, categories and search, custom fields in the "Submit a ticket" form, anti-SPAM checks when submitting a ticket, powerful ticket search functions, e-mail notifications of new tickets and replies, rating of staff replies and knowledgebase articles, autoclose tickets after X days, easy-to-use web interface, easy to translate to any language and many more!

This script is one of the best customer support software I know and one of the most reliable and flawless software on the world wide web. As we all know that the best thing that could happen in our life is to acquired a thing for free. This free scripts has a functionality of other commercial help desk software and saves you lot of money.

Downloads All In One Site

admin — Fri, 28 Nov 2008 05:06:22 +0000

Filehippo.com is a free online collection of free downloads of the newest versions of the best software - without the usual excessive popups or spyware and without the low quality software. Like AVG, Flash Player, Firefox, Adobe and many more. and they are only supported by advertising and through user donations.

Filehippo free download is very useful for all. You do not need to open each website just to update or to download software. In Filehippo you can just simply browse from all of their categories to easily get the software you wanted. Some of their categories are browsers and pluggins, Anti-Spyware, Messaging and chat and anything that will comes up to your mind. it is also user friendly for those who are new to this.

FileHippo.com features includes very fast servers with 100Mb connections, to make your downloads as fast as possible, all software is 100% spyware and virus free, RSS feeds for all updates, categories and for individual programs. See their website and browse all the thing you need to install.

Microsoft Office 2007 for almost FREE!

admin — Fri, 26 Sep 2008 06:15:19 +0000

“If you can’t beat them don’t join them, instead lower your price” that is what China is doing now to fight piracy. Microsoft Office 2007 is now for sale for a cheap price of $29.00 that’s more than 70% less on its original price. Piracy has been a major problem in China and in other part of Asia and was reported that 80% of Microsoft users has unlicensed installed on their system. This is why Microsoft China is giving away Microsoft Office for almost FREE! Dropshipping Anyone?

Driver Scanner

admin — Thu, 25 Sep 2008 14:37:23 +0000

Computers are mainly run by hardware and it’s the most vital components for the computer to operate on its highest performance for the users. Its in the hardware that the computer will depend on a certain scenario or function whether you want to scan an image, print a document connect online and other stuff for the user to experience. To optimize on its best performance, hardwares need to be updated regularly. You have to visit your device manufacturer website to get the latest driver available in their website. BTW, Driver is a software that needs to be installed in order for the hardware and PC to communicate. Inappropriate driver for hardware may cause conflict in your system that could cause your system to crash. Don’t install a driver if you suspected it’s not the appropriate driver for the device. Always keep in mind that clean system registry will always keep your computer free from system failure. Installing many drivers is fine as long it doesn’t conflict your system registry. With all these driver installed you need to update them frequently and to check which driver you need to update you have to install a Uniblue DriverScanner. This driver scanner will scan all your devices and will check if a new update for the device is ready.

Shift from Rolodex to a Complete Solution

admin — Sat, 20 Sep 2008 04:36:50 +0000

Still using those Rolodexes in your office? Hmm, I bet you haven’t heard a systemized computer rolodexes coz if you were I bet you will dump that old fashion way of recording your employees information or as a reminder to all your office staff. Okey, so you’re probably scratching your head around thinking what is a rolodex and what is it for? “Rolo” taken from the word Rolling and “Dex” taken from the word Index join them together and you get Rolodex or “Rolling Index”. According to thefreedictionary.com a Rolodex is a rotating index card that is place in a desktop to retrieve information about the employee or staff. Example of information you would like to know is his/her real name, contact number “in-case of emergency” etc…

Okey, so this system seem to be useful tool for business establishment but would it be great instead of using a Rolodex that is hand written would it be much easier if it’s computerize to maximize its use. At logicbright.com all your need from a CRM (Customer Relationship Management) software comes with complete features including a contact manager. Monitor your employees and clients with this amazing software and you won’t have to multi-task coz this software can do it for you.

Faceyoumanga.com – Personalized your Avatar

admin — Sat, 20 Sep 2008 00:43:54 +0000

Create your Avatar and share it with your friends in YM, AIM, ICQ etc... Express your self by customizing your Avatar with plenty of facial design and attire and the best part is it's FREE!. Faceyourmanga.com doesn't require a registration to start but they need your email address so they can forward the Avatar you've made. Asides from using it as your Avatar you can even print it in a legal size bond paper, however you have to pay a small amount via PAYPAL. So what are you waiting for? Impress your friends with this free amazing tool.

Scan it Don’t Dumped it

admin — Thu, 18 Sep 2008 05:05:19 +0000

¬Have you notice that the older your computer gets the slower it perform tasks. Unlike when you first time bought it, It would do multiple task at the same time without having any system crash. Booting your computer will take less than a minute before it completely loads and the worst thing that would happen is your computer will suddenly stop responding “might better to ctrl + alt + delete” or shutting it down by force. Doing this frequently will totally ruin you’re computer or better get a new computer as well. Wait; don’t loose hope for theirs a solution in every problems. If your computer is experiencing this dilemma your system registry may be damage or have errors. Typically, the main reasons why you get damage and error system registry is when you delete large files, install and uninstall a program “specially those trial software”, installing a hardware “specially if you installed the wrong one”. That’s how you get a system registry failure thus making your computer to perform slowly.

Just what I said while ago, for every problem theirs a solution and the best solution would re-install a fresh copy of Windows but I would not do that specially if I have many files to back-up coz that would waste some precious of my time. The easiest and most convenient way of fixing a damage system registry is by installing a Registry Scanner or a Registry Cleaner. Registry Cleaner will remove and fix all the bad registry files in your computer so it returns to its normal condition

Protect your PC

admin — Fri, 12 Sep 2008 07:28:04 +0000

Is your computer protected against malware and computer virus? Are you %100 sure that your computer is free from this infectious computer disease. You may think you're free from this malicious malware until all of a sudden your computer act strange that could be the result of undetected virus from your computer. So how did that culprit went inside your system? Maybe because your using a weak antivirus software espcially those free version. Yeah sure they free but would you rather loss your important documents rather than protecting? Ok, so if you get what I mean then get a tough and reliable defender introducing the cyberdefender Antivirus Products. They have different package that suites your needs so what are you waiting for protect your files and document.

SSH Server

admin — Thu, 11 Sep 2008 11:24:12 +0000

SSH stands for Secure Shell is a network protocol that allows data to be transfer or exchange using a secure channel. SSH Server are primarily used by Linux and Unix operating System unlike other OS that uses an TelNet and other insecure remote shell which prom to interception and hacker. SSH are commonly used for website that needs tough security against hacker specially if that website is running an e-commerce site. SSH is the most highly recommended network protocol you will ever need.