Hesk – Help Desk
Hesk is help desk software provided by the PhpJunkyard.com. It s free PHP help desk software that runs with a MySQL database and it allows you to setup a ticket based support system (helpdesk) for your website.
This software is best for a company or a business. Where it allows your customer to submit support tickets and the staff has a nice web based interface to reply to and manage help desk tickets.
Many users are happy with script because it is an easy to use, simple, secure and free. It also comes with a simple install script that takes care of database setup to help you get your helpdesk up and running with very little effort. It is also compatible with Linux, Windows and FreeBSD operating system. You can run Hesk in your computer as long as you meet their requirements. You should at least have UNIX, Windows, FreeBSD server or any other with working PHP/MySQL, a PHP 4.3.2 or newer, 1 MySQL database and FTP access and a FTP program.
Hesk gives you additional features such as, unlimited personalized accounts for staff, unlimited categories, canned responses, file attachments, fully-featured knowledgebase such as articles, categories and search, custom fields in the "Submit a ticket" form, anti-SPAM checks when submitting a ticket, powerful ticket search functions, e-mail notifications of new tickets and replies, rating of staff replies and knowledgebase articles, autoclose tickets after X days, easy-to-use web interface, easy to translate to any language and many more!
This script is one of the best customer support software I know and one of the most reliable and flawless software on the world wide web. As we all know that the best thing that could happen in our life is to acquired a thing for free. This free scripts has a functionality of other commercial help desk software and saves you lot of money.